Why do I need online scheduling?

Different business models have different reasons for utilizing online scheduling. Some companies use online scheduling primarily to increase sales. Some companies utilize EZappt online scheduling to increase their efficiency and lower their phone call volume. Other companies utilize online scheduling primarily as a tool to improve customer service or organized corporate event scheduling. Your reason for choosing EZappt online scheduling can be any combination of increasing sales or improving efficiency or convenience.
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Is my information secure?

EZappt was initially built for storage of medical and financial information. As such we utilize individual encrypted databases, hardware and software firewalls and secure servers. Your data is secure.

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Is my information safe?

EZappt utilizes a publicly traded company as our data warehouse provider. Your data is backed up internally and externally on a daily basis.

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Is online scheduling complicated to use?

We have had comments from many customers stating that the EZappt online scheduling system is far easier to use and much faster to operate than competing online software. No training is needed by your customer and minimal training is needed by most administrative users.

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Is online scheduling expensive?

EZappt online scheduling is easily affordable by any small business. With our free setup you it is easy to get started increasing sales and improving efficiency and customer service.

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Will I have more "No Shows" for my appointments?

Our studies have revealed that online appointments are no more likely to not show for their appointment than appointments made by telephone. Some of our customers consider requiring a credit card prior to customer self scheduling. We can accommodate this request, however experience has shown us that this is largely unnecessary and may result in fewer online appointments.

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Is EZappt easy to get started and running in my business?

EZappt is easy to deploy and easy to operate for any business. All that is necessary for deployment is inserting a “book an appointment” link on your website. Managing your schedule is quick and easy. Unless there are schedule changes, some businesses operate simply from receiving the email confirmations and reminders.

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Can I create invoices and collect payments automatically?

Yes, EZappt offers integrated invoice creation and can receive credit card payments automatically. In just a few mouse clicks you can create an invoice and collect payment for both products and services.

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Is EZappt HIPAA compliant?

Yes, EZappt was initially built to handle the security needs of medical clinics and as such HIPAA compliance is built in from the ground level to the finished product. Our team members have attended multiple HIPAA conferences and we are aware of the latest requirements.
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Is there a contract?

No contract is required; you are free to cancel service at any time.
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Can I schedule appointments with my clients on the phone?

If clients call on the phone you can enter their appointment quickly and easily. If you enter their email address they can get an email confirmation and an email reminder of their appointment.
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Can email confirmations be sent to my cell phone?

Yes, email confirmations and reminders can be sent to your cell phone. You can receive a text message on your cell phone each time a customer books an appointment with you.
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How do I get support for technical problems?

One of the big reasons to choose EZappt is our support. From full personalized support for your set up to ongoing technical and training support. If you have a technical problem you can submit an online support request which will be answered within 6 hours, or you may simply call our support by phone for live customer support 8 am to 11pm EST.
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Is the EZappt program available for purchase?

Yes, although most customers have us host on our secure servers, our program is available for purchase and operation on your own servers. EZappt will assist with the installation and will provide ongoing support for an annual service fee.
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What types of businesses can benefit from EZappt?

EZappt online scheduling can benefit virtually any business that operates through appointments, reservations, or classes. Our customers come from many industries, some of which can seen on our solutions pages.
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I operate as a single service provider. Can I use EZappt?

Yes. EZappt is perfect for independent professionals. EZappt is like a 24-hour online office staff that can book appointments, accept payments, alert you to each appointment and offer confirmations and reminders to your customers automatically.
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Does EZappt work for event scheduling and class scheduling?

Yes, EZappt is an ideal way for people to sign up for events or classes. EZappt lets you specify how many clients can attend each event or class and even take payments for the events or classes when your clients register.
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What are the software and hardware requirements for EZappt?

The only requirements are an Internet connection and a browser-equipped PC. We host the solution for you, so there is no software for you to buy or install, and no servers to maintain.
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Do I have access to my data?

You have 24x7x365 access to your data. All your data is stored and ready for you as long as you are a customer, no matter how long you subscription lasts. If you choose to unsubscribe to the EZappt service, for any reason, we will hold your data for collection by you for an additional 90 days beyond your subscription. Your data will be supplied to you online and via Microsoft products such as Excel.
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How can I sign up?

You can sign up online, or simply call us toll-free at (866) 878-2778. We'll be happy to assist you and personalize your online scheduler to your business and to the way you operate.
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Can I limit the number of appointments that a customer may have?

Yes. EZappt allow you to specify the number of active appointments a customer may have at any one time.
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Can EZappt collect data from customers when they are booking an appointment?

Yes. EZappt lets you define customized questions that are posed during the appointment process. For example, you might ask a customer to select the make of vehicle when he or she makes an appointment for auto service. EZappt also lets you define questions that are posed only when a customer accesses your EZappt schedule the first time. For example, you might ask how the customer heard about your business.
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Do I need a Website in order to use EZappt?

No. EZappt offers a free, customizable home page to businesses and professionals that do not have websites. If you already have a Website, EZappt integrates seamlessly with it.
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