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If business to you involves managing client arrivals, including appointments and walk-in clients, EZappt has the easy business workflow and client management solution for you.
Appointments can be made self service online by your business rules or accepted over the phone by your staff. Walk-in clients are placed into a queue, awaiting assignment to one of your service providers. The EZappt dashboard gives the receptionist or manager full view of the current workload, service providers and even resources. Manage walk-ins and appointments seamlessly by having a live view of your clients and your service providers’ current activity. When the service provider becomes available the dashboard information is updated live to show the availability. The receptionist or manager may then view the arrived appointment client list, as well as walk-in client list. From the dashboard the receptionist may then rapidly assign the client to the appropriate available service provider.
Service providers may assist clients, review previous visit information and notes, gather and store visit information, and schedule clients for follow up visits as may be necessary. When they have completed their visit, the service provider marks the visit complete and makes their availability open to receive new clients managed through the dashboard.
Dashboard Management Features
- Appointments and Arrivals
- Walk-Ins
- Waiting Lists
- Service Provider Availability
- Assigning Clients
- Queue Clients
- Queue Priority Settings
- Client User Interface
- Ticket Numbers
- Track Encounter Information